Frequently Asked Questions
Everything you need to know about our pantry essentials and publications.
Where do you ship your products?
We currently offer worldwide shipping for our books and pantry items. Shipping rates and delivery times vary by destination and are calculated at checkout.
How should I store my Noma Projects ferments?
Specific storage instructions are listed on each product label. Generally, our bottled liquids should be stored in a cool, dark place, while some pastes require refrigeration after opening to maintain peak flavor.
What is your return policy for food items?
Due to the perishable nature of our pantry products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 14 days.
Are your products suitable for vegans?
Many of our products are plant-based, but some contain animal derivatives like garum made from seafood. Detailed ingredient lists and allergen information are available on each product page.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Do you offer signed copies of your books?
Signed editions are occasionally available during special launches or pre-order periods. Please check the specific product description for details on whether a book is signed.